In some things, I am a great fan of excess: if a little is
good, more is better, and too much is just right. All parties are mediocre until someone requires stitches, or the nice guys in blue show up to shut the event down. And ask you to put on a towel.
With that said, I think there are a lot of dangerous
Slippery Slopes…issues that we can pursue further and further with no productive end. Most are Good Things, at least in the
beginning. Cleanliness is a great
example. There can be no argument that
it is better to have clean floors than dirty floors. But how clean is an “ideally clean floor”? Are “sanitary” floors better than floors that
are just “clean”? And if they are, are
sterile floors better than those that are simply “sanitary”? And if there is a logarithmically rising
expense associated with achieving loftier degrees of cleanliness, how does that
cost figure into determining what degree of cleanliness is "best"?
If you’re running a company that makes integrated circuits,
dramatic extremes of dust-freedom and sterility may very well be the way to go. But for the rest of us, an unhealthy
inclination toward cleanliness in the extreme will be a burden to
business. Or, as anyone familiar with
Obsessive Compulsive Disorders can testify, an unhealthy inclination toward
cleanliness in the extreme can become a burden to life itself.
Another slippery slope is control.
No control: not good.
Some control? Most often an
improvement. But where does the quest for control
cease to be a blessing and begin to be a problem? Alternatively, how much chaos is actually helpful?
When I was a kid, we watched public television and listened
FM radio (I can still smell the Bakelite and vacuum tubes…). Beyond station selection, though, we had no
control over content in either medium.
If I listened to ten songs on the radio, I probably thought six were OK,
three were terrible, and one was great.
So by allowing a large volume of music though my aural baleen over time,
I discovered new and sometimes radically different things that I came to love.
The process of discovering radically new things might
be called “growing up”.
Today’s media selections offer a greater degree of control. We can have our DVR snatch shows from around
the globe to build video libraries of our own choice. We find Futurama because Netflix knows we
liked The Simpsons. We are introduced to
Madeline Peyroux because Pandora thinks she sounds like (young, white,
sanitized) Billie Holliday.
But how are we to discover anything fundamentally
different? When is the Metallica fan
going to hear her first Coltrane ballad and discover she loves jazz? How will the documentary fanatic discover
Archer and discover that he’s not a hopeless nerd?
How do your control habits affect the well-being of your
business? And how might your control habits hold your
company back?
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